Although it's one of the most popular messaging apps, Viber, like many smartphone apps, can begin to act strangely. Users have reported crashing and freezing, yet these are only some issues you may encounter. A feature-rich app such as comes with its array of problems.
Viber Online Chat
Luckily, all of these problems can be fixed. In this article, we're going to look at ways to fix some common Viber issues. We've counted seven common problems that can easily be fixed in a couple of minutes. If you're ready to start enjoying your Viber conversations again, let's see how to fix the common issues.
Before you get started
Before you're trying to fix your Viber issues, backup your Viber chat history will be a wise choice if you lose all your important data in your app. MobileTrans can also backup Viber chat history to the computer and restore the chats to another device when you need it.
Otherwise, only the paid Viber Out function will be available in order to reach the distant subscriber. Now I will describe in details, how to use Viber for free calls. There are 3 methods to make a call, so here's a short review of all of them. Making a call from the contact list: open the 'Contacts' tab in Viber. Viber is a free messaging and calling app that allows people to connect with friends and family - no matter who they are or where they are from. With Viber you can: Express yourself with thousands of unique stickers and GIFs; Gain quick access to the best videos, music and online services directly inside your chats. (drum) Viber Presents one of the most promising and already Globally recognised violinist of this generation - Hristo Dunev! (nerd)(star) Join us on a journey to his Homeland and be a part of his 1st ever album release.
Backup Viber Chat History to Computer with 1 Click!
- • Transfer Viber chats from one device to another for iOS devices, making it the ideal solution when switching devices.
- • Backup and restore Viber messages to your computer. The process of backup and restoration is easy, as we shall see shortly.
- • Support all iOS devices and Android devices.
- • Transfer other social apps, including WhatsApp, LINE, Kik, and WeChat.
Viber For Windows 10 Free Download
You can learn how to backup Viber chats with step by step tutorial below:
1. Viber Activation Issues
Activating Viber seems like an easy thing to do. However, many users report problems with this first, initial step. To activate Viber, you need to enter your phone number, and you should get an SMS with the activation code.
But, many users fail this step, and there are a couple of reasons for that. First, you should confirm that your SIM card is valid. If it's not, you won't get the activation code. Second, Viber always requires an internet connection – cellular data or Wi-Fi.
If you don't have access to the internet, you'll get the message saying that it's required. When you have access to the internet and your SIM card is valid, you should be able to receive your six-digit code via SMS. You can even get it via phone call, which is a great option.
It's an automatic callback feature that will activate Viber as soon as you answer the call. Remember this – if you've requested your code 3+ times, your account will be blocked. You'll then need to reinstall Viber and make a new account.
2. Viber Won't Send or Receive Messages & Image
Viber takes advantage of your internet when sending or receiving messages. Many users have experienced that they can't send or receive messages or images because their internet isn't functioning.
When you're inside your house, you're probably using your local Wi-Fi network. But when you go outside, it's necessary to use your cellular data. If your internet is working flawlessly, you should be able to send messages.
Other issues include your recipient deleting the app, so you can't contact him through Viber. Also, there's one more solution to this problem that works mainly for iPhone users. You need to go to Settings and then tap on Privacy. Find the Collect Analytics button and click Disable. Now, you should be able to receive and send messages freely.
3. Viber Not Ringing
Viber Messenger Online
Viber not ringing is perhaps one of the most persistent issues on both iOS and Android platforms. This doesn't always have to be about your phone. Sure, you might have your ringtones disabled or use a do-not-disturb profile, but in many cases, this isn't the case.
Usually, Viber doesn't ring when your phone is locked. Your display turns on to show you the notification, but you don't hear that ‘clicking sound. To solve this, go to your Wi-Fi settings, choose Advanced, and check Keep Wi-Fi on When Screen Times Out.
Your phone may not be using the internet when it's locked, meaning that you don't receive notifications unless you unlock it. Alternatively, if you use an iPhone, you can choose a notification type in your iPhone Settings app.
In this app, click on Notifications, go to Alert Style, and choose either Alerts or Banner. This will allow you to hear your Viber messages.
4. Viber Income & Outgoing Calls not Working
Issues with incoming and outgoing Viber calls are not that rare, too. To fix it, go to Settings in your Viber app. Next, tap on Calls and Messages, and tick Viber-In-Calls. This allows your phone to receive incoming calls when someone calls you.
You can also allow Video Calls by tapping on the homonymous button and choosing On. Now, you should be able to call or receive both video and audio calls. Sometimes, Viber tends to mess up the settings, so you must take your time to inspect them before using it.
5. Viber Not Working on Wi-Fi
There's a strange Viber Sleep Policy that the app sets by default. This doesn't allow the app to connect to Wi-Fi unless you wake up your phone. We mentioned a setting similar to this just a minute ago, but this one applies only to Viber, making these two completely independent.
To fix this issue, open Viber on your phone, tap on three horizontal lines at the bottom right side, and you'll see the menu. There, tap Settings and then General. You should see the 'Wi-Fi Sleep Policy' option.
Choose Always Connected, which is the first one. The second one is the device's Wi-Fi Sleep Policy, which you don't want to use. Now, your app should work correctly.
6. Viber Update Problem
Updating Viber shouldn't be a problem if you have enough memory or connected to the internet in any form. However, many users experience this issue even if the conditions mentioned above are fulfilled.
The easiest way to fix this issue is to clear cache and data. Go to your phone Settings, find App Manager (or however it's called on your phone), and find Viber. Tap on it, and choose Clear Cache. If this doesn't help, repeat the steps but only click on Clear Data instead of Clear Cache, and see if it works.
7. Viber Desktop Not Working
For Viber Desktop to work, you need following ports for TCP and UDP:
- • 5245
- • 4244
- • 5243
- • 7985
- • 80
- • 443
These ports can be opened if you go to Control Panel and find Windows Firewall. There, click on Advanced Settings, and on the left, there's Inbound Rules table. Inside, click on New Rule, and the wizard will open.
In the New Inbound Rule Wizard, click Port and Next. Select TCP and enter the ports we've mentioned above. Click on Next, and then Allow the Connection. Proceed until the end of the New Inbound Rule Wizard and name it Viber. Click 'Finish', and your ports will be opened. The same procedure is for UDP, so you'll only need to choose it in the NIRL (New Inbound Rule Wizard).
Open Viber Online
Conclusion
Fixing any Viber issues shouldn't be a problem if you followed our steps. Of course, if you have any uncommon issues, you can always contact Viber's customer support and resolve it. Now that you have your favorite messaging app functioning, it's time to enjoy its premium features!
Viber is an app thatis strictly linked to your mobile device and phone number. If you arewilling to install it on another smartphone, the settings on thefirst gadget used for Viber will be reset, and the Viber account willbe active on the second device only. At the same time, it will beimpossible to use Viber on the first smartphone, and you will need toregister again in order to make the application account active againthere. However, you may always use Viber on twodevices: on the mobile phone or tablet and on the laptop. In thiscase, you won't need to reregister in order to make the Viberaccount operational, and you will be capable to use the messenger onboth of those gadgets simultaneously.
How can you use Viber on two devices?
- First, we need to register Viber on the smartphone or tablet. Install the app from the Google Play Store and follow the instructions that you see on the phone screen.
- On the first place, click the 'Continue' button on the 'Welcome to Viber' screen. By clicking on this button, you simultaneously agree to the 'Terms & Policies', which is actually a common widely-used agreement, so you won't find anything interesting in it. Just follow the procedure and move on to the next screen.
- On the next screen, you will be proposed to enter your mobile phone number. Input it, with the prefix as the country code. When the phone number will be entered, tap the 'Continue' button.
- A bit later, you will receive a notification form where you will need to confirm the recently entered phone number. Check it once again, and if you made a mistake, tap the 'Edit' button, correct it, and approve it afterwards on the same notification form.
- After that, you will receive an incoming call, which configures the settings of Viber entirely automatically. If the settings won't be configured as a result of the call, you will be able to enter the 6-digit code, which you will receive in an SMS. Just wait for some period after the call, or if it will be dropped, copy the 6-digit code from the SMS-message.
- At last, the setting up procedure is over. The Viber invitational screen welcomes you, and you freely may use the application on the mobile device.
- After the installation on the mobile gadget is completed, you need to set it up on the laptop or desktop PC in order to use Viber on two devices.
- Install the setup package from the official Viber web-site on the following link. Choose the desktop version and click the 'Get Viber' button on the HTML-page.
- Install the exe-file on the PC. Just follow the instructions and proceed further.
- After the installation routine is completed, the welcome screen automatically displays on your screen. At this moment mobile version should already be installed on your smartphone or tablet, so on the question 'Do you have Viber on your mobile phone?' the answer should be strict 'yes'. Otherwise, we won't be able to install app on the PC and use Viber on two devices.
- On the next form you should input your phone number in order for the registration to be completed. Enter your mobile number without mistakes and click 'Continue' button.
- Next step is related with the security and protection of your account. In order to approve, that you are connecting the Viber PC-version to your own mobile gadget, the installation routine proposes to scan QR-code displayed on the screen with the QR-scanner, opened automatically on your phone. Click the 'Scan with phone' button and use your mobile phone to scan QR-code directly from the monitor or laptop display.
- After this procedure is completed, approval form is presented to the user, which shows that the routine has been performed successfully and you are capable to use Viber on two devices simultaneously: on the mobile phone or tablet and on the PC (desktop or laptop). Click 'Open Viber' and enjoy the communication.
